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What is the impact of mobile on the retail industry, both in-store and online?

The retail customer experience is a shifting collection of moments that occur while shopping online, in-store, or resolving an issue through a contact centre.

Today, mobile is used in all of these channels to varying degrees, whether customers are comparing prices or reading product reviews, making a purchase with a mobile wallet, or receiving personalized promotion offers via text or social media channels.

Customers are more empowered than ever before thanks to mobile.

In fact, 45 percent of consumers use their phone to compare prices in-store, and 65 percent have retailer apps on their phones. It’s no surprise that customers have higher expectations for consistent interactions, timely and accurate responses, and a positive overall shopping experience.

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Thursday: 11am–7pm
Friday: 11am–7pm
Saturday: 11am–6pm
Sunday: Closed
Monday: 11am–7pm
Tuesday: 11am–7pm
Wednesday: 11am–7pm