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What is a Travel Agency?
A travel agency is a private retailer or public service that provides travel and tourism-related services to the general public on behalf of accommodation or travel suppliers to offer various types of travel packages for each destination.
What is the role of a Travel Agency?
Travel agents assist their clients in making travel arrangements. They assist customers in selecting their destination, transportation, and lodging, as well as informing them of passport and visa requirements, currency exchange rates, and import duties.
What makes a good Travel Agency?
Their commitment to their clients does not end once they have booked a trip; they continue to communicate with them during, after, and in between trips. Rather than treating clients as another commission check, they cultivate long-term relationships with them.
What are the services provided by a Travel Agency?
This is the primary function that agencies specialises in business travel have always provided. This category of services would include the management and reservation of transportation tickets, searches for lodging, car rentals, and so on.
Although it has been performed for the longest time, new technologies have significantly changed the way these tasks are carried out, with aspects such as price comparisons or strategies for obtaining deals and discounts coming into play.
Many unforeseen problems and issues may arise during a trip, such as repatriation due to illness, accident, or emergency, lost luggage or documents, and so on.
Consulting services cover a wide range of topics that are related to travel in some way: information of interest to the traveller (customs of the destination country, recommendations on behaviour, etc.), cost optimisation and control, advice on travel policies, and so on.
Marketing and Internal Communication:
A travel management agency can be very helpful in preparing travel policies for companies (rules regarding expenses, management of per diems, etc.), as well as proper and effective communication to employees, due to its experience.
The proper and ongoing use of technology is critical, not only for requesting and comparing travel services (tickets, accommodations, etc.), but also for such diverse aspects as billing management and locating travellers in extreme situations.
In some cases, travel management companies provide direct discounts or better terms on travel and leisure activities for employees and their families at the companies for which they work.
With comprehensive corporate travel management, travel management companies achieve the goal of adding value to their service, which is critical in meeting the current expectations and needs of businesses.
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